Job Description: Total 8+ years of experience Customer Journey mapping For Business discovery - ability to work with clients to understand requirements and map these into Customer Journeys Experience with customer channels like Email, Mobile Push, SMS Bonus for landing pages Building Emails / web pages and templates Via code (HTML, JavaScript, CSS) Via drag-and-drop editors Personalization Direct Experience with AEP/AJO AEP “XDM” data schemas AEP customer profiles Data Analysis & Reporting Notably of email interactions (Email clicks, email opens, etc.) “IP warming” and deliverability - key practices for email tool implementation projects Bonus for experience with Offers and offer decisioning