The Opportunity
We are seeking a highly experienced and motivated IT Lead Business Analyst to play a key role in driving the successful delivery of enterprise technology solutions. This position will serve as a critical bridge between business strategy and IT execution, with a strong focus on ERP systems, API integrations, and Microsoft 365 platforms. The ideal candidate will lead analysis efforts, shape project outcomes, and enable seamless collaboration across multidisciplinary teams.
Key Responsibilities
- Lead and drive the elicitation, analysis, documentation, and validation of business and technical requirements for complex IT projects, with a strong emphasis on ERP, API, and Microsoft 365 integration initiatives.
- Conduct comprehensive business process analysis to identify improvement opportunities and recommend scalable, technology-driven solutions.
- Act as the primary liaison between business stakeholders, technical teams, and cross-functional IT groups, ensuring alignment throughout the project lifecycle.
- Facilitate effective workshops, interviews, and stakeholder meetings to gather and prioritize business needs.
- Develop and maintain detailed functional specifications, use cases, user stories, and process flow diagrams.
- Provide leadership and mentorship to junior analysts, promoting best practices in business analysis.
- Support all phases of testing (including UAT and SIT), ensuring that deliverables meet requirements and business expectations.
- Assist in change management efforts, fostering smooth transitions and user adoption for new technologies and processes.
Required Skills & Experience
- 5+ years of business analysis experience in IT environments, including 2+ years in a lead or senior-level role.
- Proven experience delivering complex IT solutions with a focus on ERP systems and API integrations.
- Solid understanding of Microsoft 365 services and related integration strategies.
- Strong knowledge of SDLC methodologies, including Agile and Waterfall.
- Outstanding analytical thinking, problem-solving, and strategic planning capabilities.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders.
- Proficiency in business analysis tools, such as Jira, Confluence, Microsoft Visio, and requirements management systems.
- Demonstrated success in stakeholder engagement, conflict resolution, and cross-team collaboration.
Preferred Qualifications
- Professional certifications such as CBAP, PMI-PBA, or equivalent.
- Experience with specific ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics).
- Hands-on experience with Microsoft Graph API or other Microsoft 365 APIs.
- Familiarity with SQL, data analysis, or BI/reporting tools.
- Understanding of UX/UI principles and their role in system design and adoption.